Terms and Conditions

YOUR ORDER and CONTRACT WITH NGM

When you place an order with NGM via the website, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we send a subsequent email confirming availability of the product.

You can cancel an order and receive an immediate refund at any time prior to dispatch. Once the product has been dispatched, the order is complete and cannot be cancelled other than as allowed for by our refunds and returns policy (see below).

NGM reserves the right to refuse access to the website, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

PAYMENT

If you pay online by credit or debit card, your card will be charged by our card handling processor at the time you place your order. This confirms your offer to purchase and the availability of funds to make that purchase. Your payment will not be considered to have been received by NGM until the sum is remitted to us by our card handling processor. If, for any reason, we need to refund your payment in full or in part, this will be processed immediately, whether or not the payment has reached us.

PRICING

Prices shown on this website are subject to change. Although we endeavour to ensure that all prices shown here are correct, we cannot guarantee that there will be no errors. If the correct price for a product is lower than that charged to you, we will refund the difference prior to dispatching the product. If the correct price is higher than that charged to you we may, at our discretion, honour the lower price. Otherwise, we will either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

OUT OF STOCK/FORTHCOMING ITEMS

The availability of an item to order does not guarantee that stocks are available to fulfill the order. If we receive more orders for an item than we have stock available, we will fulfill items strictly according to the order sequence, oldest first.

For the purposes of these terms and conditions, "Out of Stock" means that we do not have stock here at our premises and we are unable to obtain stock from our suppliers within the usual dispatch time for that product.

Items which are out of stock or not yet published at the time of ordering will be placed on backorder and will be dispatched as soon as stocks are available. The decision on whether or not to split an order containing a mix of available and out of stock/forthcoming items is entirely at our discretion.

VIDEO/DVD PRODUCTS

Unless otherwise stated, all DVDs are Region 2 (UK/Europe) playback only, and all videos are PAL VHS. If you are ordering DVD or video products from outside the UK and Europe, please ensure that you have compatible equipment before placing your order.

CREDIT/DEBIT CARD SECURITY

NGM uses the services of SECPAY to process your online payment. Your card details will never be disclosed to any other organisation, under any circumstances.